Frequently Asked Questions
Everything you need to know about your next adventure with Half-Moon Outfitters.
What is your return policy for outdoor apparel and gear?
We offer a 30-day return window for all unwashed, unworn items with original tags attached. Please ensure footwear is returned in its original box.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming trip.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and APO/FPO addresses. We are working on expanding our reach to international outdoor enthusiasts in the near future.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Are the products on your site covered by a warranty?
Many of the brands we carry offer limited lifetime warranties against manufacturing defects. If you experience an issue with a product, please contact our support team for assistance with a warranty claim.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.